1. Accepted Payment Methods

At RUSH THELABEL, we offer 100% secure prepaid payment options:

• Credit & Debit Cards (Visa, MasterCard, Maestro, RuPay)

• Net Banking

• UPI Payments (Google Pay, PhonePe, BHIM, Paytm UPI)

• Wallets (as supported by our payment gateway)

Cash on Delivery (COD) is not available.
All orders must be prepaid.

2. When is Payment Collected?

Payment is collected at the time of order placement.
Orders will not be processed without successful payment.

3. Order Confirmation

Once your payment is successful:

• You will receive an order confirmation email/SMS

• In case of payment failure, you must retry with another method

4. Secure Payments

We use trusted, PCI-compliant payment gateways with SSL encryption.
Your card and UPI details are never stored on our servers.

5. Refund & Replacement Policy (Important)

Refunds or replacements will be processed only if:

• You record a clear, continuous open-box video while opening the package

• The video must show:

  • The sealed parcel

  • Shipping label

  • Opening the package

  • The product inside

Without an open-box video, no refund or replacement request will be accepted.

Refunds (if approved) will be made to the original payment method only.

6. Payment Issues

If your payment fails or you face any problem:

• Please retry after some time

• Check your bank/UPI limits

• Or contact our support team

7. Contact Us

For any payment-related questions, contact:
📧 support@rushthelabel.com