Returns Policy

At Rush The Label, we want you to love every piece you receive from us.
But sometimes things don’t work out and that’s okay.
Our Return Policy is designed to be simple, fair, and stress-free.

1. Return Timeline (Important)

All return requests must be raised within 2–3 days (48–72 hours) of delivery.

Any request made after 3 days of delivery will not be accepted, under any circumstances.

2. When You Can Return a Product

We accept returns only in the following situations:

✔ Product arrived damaged or broken
If your jewellery was damaged during delivery, we’re truly sorry.
Please share:

  • A clear unboxing video

  • Photos of the damaged item

  • Your order number

✔ Wrong item received
If we accidentally sent the wrong product, we’ll replace it or issue a refund.

✔ Item missing from the package
If something is missing, an unboxing video is mandatory for verification.

3. Situations Where We Cannot Accept Returns

Due to hygiene and safety reasons, the following items cannot be returned unless damaged on arrival:

  • Earrings

  • Sale / discounted items

  • Customized jewellery

  • Products without an unboxing video

  • Used or worn jewellery

  • Items not in original packaging

This helps us maintain quality, hygiene, and fairness for all customers.

4. Return Conditions

For a return to be approved, the product must be:

  • Unused

  • In original packaging

  • With all tags and freebies (if any)

  • Not damaged after delivery

If the product shows signs of use or tampering, the return may be rejected.

5. How to Start a Return

Follow these simple steps:

  1. Contact us within 2–3 days of delivery

  2. Share the unboxing video + clear photos

  3. Mention the reason for return

Our support team will respond within 24–48 hours with the next steps.

6. Pickup & Return Process

Once approved:

  • We will arrange a pickup from your address (wherever possible), or

  • Guide you on how to courier the product back

Please pack the item securely to avoid damage during transit.

7. Refund Method

After the returned item reaches us and passes quality checks, we will issue:

  • Refund to UPI

  • Refund to bank account

  • Or store credit (if you prefer)

Refunds are processed within 5–7 working days in your original payment method.

8. Exchanges

Exchanges are available only for:

  • Damaged items

  • Defective items

  • Wrong items sent

🚫 We do not offer exchanges for design or style preference.

9. Order Cancellations

Orders can be cancelled within 1 hour of placing the order.
Once processed or shipped, cancellation is not possible.

10. Our Promise to You

Your trust matters to us.
If something goes wrong, we’ll always try our best to resolve it quickly and fairly.
Thank you for choosing Rush The Label.

For returns or support, contact us at:
support@rushthelabel.com